Q. How do we keep you and our staff safe?

The Beauty, Nails and Personal Appearance Services Industry is required to follow Qld Govt directions - operate under a COVID Safe Checklist, and an approved COVID-19 Industry Plan with the Statement of Compliance prominently displayed.

The following are requirements of the Approved Industry COVID-19 Safe Plan.

We clean and sanitise contact surfaces including EFT terminals, etc. regularly throughout the day, and workstations including tools and equipment after each client.

This is nothing new as it is part of our industry's regulations, legislation, and infection control practises, as well as our staff's nationally recognised qualifications.

Don’t attend the salon, and reschedule your appointment if you:
- or person at home/close contact have tested positive for COVID-19, or have been
   tested and are waiting for results.
- or person at home/close contact have been overseas, interstate, or to hotspots,
   in the past 14 days.
- have doubts as to who/what you've been in contact with, including locations/events.
- are exhibiting any symptoms of COVID-19, or are generally feeling unwell, etc. 
All businesses must insist that anyone for any of the above leave the premises. 
We will reschedule your appointment for 2 weeks' time.
To help you make the right decision, we'll waive our Cancellation/Reschedule/No-show Fee (less than 24-48hrs notice). Keep us informed to further reschedule/cancel, including your regular pre-booked appointments.

When coming for your appointment...
- Come alone, or with 1 essential accompanying person, and not bring family or friends.
  We are restricted to 20 inside at one time, including our staff.
  If we look busy or the door is locked, use our doorbell to let us know you’ve arrived. 
- Bring your own mask:  we may require you to wear one;  you may choose to wear one;
  or Qld Govt directions change.
- Bring pedi shoes with you for foot treatments, as no one is to walk barefoot inside.
- You may be required to remove some jewellery for the duration of some services.
  Hands & forearms - for hand & nail services;  Toes & ankles - for foot services;
  Face - for waxing, tinting & facials.


As you enter our salon…
- Sanitise your hands at our Sanitising Station, read the accompanying "entry notice",
  then wait at reception for attendance.
- Provide your full contact details for the purpose of contact tracing, which will be
  stored securely for at least 56 days.
- Maintain 1.5m physical distancing (for services to the extent it is safe and practical).
  Practise good hand and good respiratory hygiene.

During your appointment…
- On the way to your treatment area, you will be required to wash your hands with soap
   and water at our hand basin (lathering the soap for 30 seconds).
- We use PPE & Screens to help protect you and our staff (inform us of latex allergies).
- We provide specific locations for your personal items.
   This helps staff to abide by our industry legislated infection control practises.
   Hand and Fingernail Services involve direct hand contact...
    we suggest using a hands-free device if you need to use your phone.

We thank and appreciate our valued clients for their continued support.

Take care of yourselves, family, and friends.

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Q. When Should I arrive?

Please arrive up to 5 minutes prior to your appointment time.

Upon entering, sanitise your hands at our sanitising station, then wait at reception for attendance.

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Q. What if I’m running late for my appointment?

We aim to run on time for every client, so please phone us, as we may have to alter or reschedule your appointment.

Planning ahead and arriving on time means you will experience the full extent of your service without alteration.
A Cancellation/No-show/Reschedule Fee may apply.

Please phone us…
We understand that sometimes an unexpected delay can occur.
We will do our best to accommodate you.

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Q. What is Fine Lines' Cancellation/No-show/Reschedule Policy?

When you book an appointment, you are reserving a space that is no longer available to other clients, and, we employ the appropriate staff to accommodate your booking. 

Out of consideration for other clients and our staff, a minimum of 24 to 48 hours’ notice is required to cancel, reschedule, or reduce the amount of appointments you have booked.
If the required notice is not given, a Cancellation/No-show/Reschedule Fee is charged, which is 50% of the treatment price for every appointment booked and not used. 

For bookings with a Voucher, the Cancellation/No-show/Reschedule Fee will be deducted from the value of the Voucher.
For pre-paid bookings, and deposits, the Cancellation/No-show/Reschedule Fee will be deducted from the value of the pre-payment, or deposit. 

Please phone us...
We understand that sometimes an unavoidable emergency can occur.
We will do our best to accommodate you.

(Group Bookings are required to pay a 50% deposit, and 1st time clients may be required to pay a deposit)

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Q. What if I’m overdue for my acrylic or gel fingernails to be Filled?

We recommend having your Fill done 2, 3 or 4 weekly, depending on the size of your nail bed, length of nails, rate of growth, and treatment or use of your hands and nails.

As fingernails grow and you're due for a Fill, the acrylic or gel is no longer covering your entire nail bed, which means they are not balanced, and are "top heavy".  So, if you bump a nail, or apply pressure to its tip, the natural nail bed will bend where the enhancement was originally applied.  Bending will stress the natural nail bed and encourage the enhancement to release its seal from the natural nail, or, the enhancement could break, which could be painful.

There is an extra fee charged for an overdue Fill, as more product is used, and extra time is required.  The maximum time between Fills is 4 weeks.

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Q. What do I do if I have a broken nail?

Make an appointment and we can repair or replace it for you.

If you already have an appointment for a Fill, please inform us well in advance, the amount of nails we need to replace, as we may need to allow extra time.

With a Fill, you always receive one broken-off nail replaced for free.
Every nail after that is an additional cost per nail.

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Q. What is Fine Lines' Group Booking Policy?

A group booking is 3 or more people.

When booking:  Designate 1 lead person to handle all aspects of the booking.
We require a 50% deposit of the total booking, each person's name and phone number, and the service/s they want.

Book in advance:  We need to be able to arrange and reserve time for each appointment booked, as well as provide the appropriate amount of staff.
All group bookings are “availability permitting”.

Cancelling, Reducing Appointments and Rescheduling:  14 days’ notice is required to cancel or reschedule a group booking, and, 7 days’ notice to reduce the number of appointments that are booked.

If required notice is not given, a 50% Cancellation/No-show Fee is charged for every appointment booked and not used on the day.

Refunding a deposit will be to the designated lead person: when appropriate notice is given;  if we unfortunately have to cancel.

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Q. What deals and discounts do Fine Lines offer?

When scrolling through our Service Menu, take notice of select services that state that a FINETASTIC DEAL, or a DISCOUNT, is available.
The following are examples of the type of everyday deals or discounts on offer.

Enhanced Facials;    Microdermabrasion Facials;    Body Treatments.
FINETASTIC DEAL for intensive results:  Course of 6 treatments - Pre-pay 5, get 6th Free - 1 per consecutive week - Valid max of 8 weeks.
Specifically designed to produce noticeable results within a set time frame.
Only pay for and book your course of 6 treatments, when you are ready to start.

Face Refresh;    Deep Cleanse Facial.
Book on same day with another service.  Receive a $5.00 DISCOUNT on select service.

Facial Waxing;    Lash and Brow Tinting.
FINETASTIC DEAL for:    Facial Waxing    OR    Tinting    OR    Facial Waxing + Tinting.
$5.00 OFF for 2 services      $10.00 OFF for 3     $15.00 OFF for 4+

Body Waxing.
FINETASTIC DEAL for:    Body Waxing    OR    Body Waxing + Facial Waxing.
$10.00 OFF for 2 services     $15.00 OFF for 3     $20.00 OFF for 4+

Full Body Spray Tan.
Book on same day with another service.  Receive a $5.00 DISCOUNT on select service.
OR
Book on same day with a friend.  Each receives a $5.00 DISCOUNT on select service.
OR
FINETASTIC DEAL for intensive results:  Course of 6 treatments - Pre-pay 5, get 6th Free - 1 per consecutive week - Valid max of 8 weeks.
Specifically designed to produce noticeable results within a set time frame.
Only pay for and book your course of 6 treatments, when you are ready to start.

Spa Manicures;   Spa Pedicares;   some Natural Fingernail and Toenail Treatments;    some Gel Polish on Natural Nails services.
Book on same day with another service.  Receive a $5.00 DISCOUNT on select service/s.
OR
Book on same day with a friend.  Each receives a $5.00 DISCOUNT on select service/s.

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